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Privacy Policy

Privacy Policy

Chuck and Eddie's has a firm commitment to securing the privacy of your information. This privacy policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our visitors and the companies, businesses and organizations they represent (collectively, "you"). IF YOU DO NOT AGREE TO THE POLICY BELOW, YOU SHOULD NOT USE THE ChuckandEddies.com WEB SITE.

  1. Information

    Chuck and Eddie's obtains information from and about you in order to tailor our services to your needs and deliver product choices related to your interests. This information is sometimes "personal" (that is, information that may be personally identifiable to a particular user of the Site (i.e. favorite items, prior orders) and other times "general" (information not identifiable to a particular user). Chuck and Eddie's is the sole owner of all information (personal and general) collected on the Site. We will not sell, share, or rent this information to others in ways different from what is disclosed in the Policy.

    1. Personal Information

      Chuck and Eddie's obtains personal information from and about our users at several different points on the Site.

      1. Registration for Membership
        There are two kinds of visitors to the Site: registered ("members") and unregistered (non-members). All visitors have access to some portions of the Site. Non-members can go everywhere except into the member services area. Members have access to their password protected billing/shipping information, favorite items, prior web orders.

        We do suggest you register as a member. This feature asks visitors to give their individual and/or company contact information (such as name and email address). We use this information to send you information about our company and to contact you about the products and services on the Site. We also request visitors who are registering to provide billing and shipping information. This information is used for the purpose of saving your information so that you do not need to type it in each time you make a purchase.

      2. Ordering Products and Services
        We request additional information from any visitor who decides to purchase a product or service on the Site. This additional information is required on our order form for the particular product or service. Here you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your order. If we have trouble processing an order, this contact information is used to get in touch with you. When purchasing an item using a credit/purchasing card, your credit card information is not saved for security purposes, you will need to type it in each time you make a purchase.

      3. Third-Party Information
        When you register at a third-party website and provide personal information to those third parties, Chuck and Eddie's Products may (pursuant to agreements between Chuck and Eddie's and those third parties) obtain information to populate Site registration forms for use when you hyperlink to the Site. You will be notified of this and be allowed to change or delete your information.

      4. Email Information
        When you send us email messages, we may retain the content of your email messages, together with your email address and our response to you.

    2. Cookies

      Cookies are pieces of information transferred for record-keeping purposes to your computer's hard disk by a website. They allow the Site to store information about your preferences, making the Site more useful to you. Many major sites use cookies; in fact, they are used throughout the Internet industry to offer personalized services. Most browsers are automatically set to accept cookies; Chuck and Eddie's uses your browser for a cookie of its own. Each time you use the Site, this cookie is accessed. That way, we can track the features you use and the pages and content that you view on the Site to help personalize your experience. If you choose, the use of a "cookie" also lets you automatically log-in to the Site so that you do not have to reenter your email and/or password each time you visit. Other Chuck and Eddie's partners that offer products or services on the Site may use cookies to collect other information about you. Be sure that we're committed to doing business with other companies that mirror our stringent privacy policies. But Chuck and Eddie's doesn't control the collection or use of information by these companies. If you have questions about how they handle their information, we encourage you to contact them directly. If, for any reason, you would rather not make use of the benefits made possible via cookies, most browsers will let you reject them, or to select which cookies to accept. Be aware though, that by disabling cookie support on your browser, you will lose certain features that require a cookie to work properly.

    3. IP Addresses

      We automatically capture the Internet Protocol (IP) address and host name (if available) of your originating server. The IP address identifies the server you are working on, but does not reveal any personal information about you. We use IP addresses to analyze trends, administer the site, assist with customer support, track users' movements, and gather broad demographic information for aggregate use.

    4. Supplementation of Information

      We may supplement the information we receive from you with information from third-party sources.

  2. Use and Disclosure of Information

    1. General Information

      Chuck and Eddie's uses and discloses general information about our visitors to understand Site demographics and content preferences. We may share aggregate information about our visitors, sales, Site traffic patterns and related information to our business partners, affiliates or other third parties.

    2. Personal Information

      Except as described below, Chuck and Eddie's will not willfully disclose any personal information about you to any third party without first receiving your permission. In all cases, we may disclose or use your personal information when we are legally compelled to do so, or when we, in good faith, believe that the law requires it, or for the protection of our rights.

    3. Registration and Other Information

      We may use your personal information to notify you about important changes to the Site or our business, new Chuck and Eddie's services and special offers that you may find valuable.

      We may also enter into agreements with third parties who may be given access to your personal information for the purpose of providing you information regarding products and services that we think will be of interest to you.

      We use a credit card processing company to bill customers for products and services. This company does not retain, share, store or use your personal information for any secondary purposes.

  3. Security

    Chuck and Eddie's is committed to protecting the personal information you provide to us. When you submit sensitive information via the Site, your information is protected both online and off-line by state-of-the-art, industry-standard technology.

    When our registration/order form asks your to enter sensitive information (such as credit card number), that information is encrypted and is protected using a SSL Certificate. While on a secure page, such as our order form, you should see a box in the address bar that will display information about the SSL certificate, a lock icon in the address bar or a lock icon in the bottom of the browser window. The location of the SSL certificate indicator depends on the browser and the version of browsers you are using. (Click here for an example) To learn more about SSL, click here.

    While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect your personal information off-line. All of our visitors' personal information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a billing clerk or a customer service representative) are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personal information on are kept in a secure environment, which utilizes surveillance cameras, motion sensors, and other intrusion-detection measures.

    Your access to some services is password protected. We recommend that you do not divulge your password to anyone. Chuck and Eddie's will never ask for your password in an unsolicited phone call or in an unsolicited email. You should not disclose your password to others.

    If you have any questions about the security at the Site, you can send an email to: service@chuckandeddies.com

  4. Links to Third-Party Web Sites

    The Site contains links to other web sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our visitors to be aware when they leave the Site and to read the privacy statements of each and every web site that collects personally identifiable information. The Policy applies solely to information collected by the Site.

  5. Correcting/Updating Personal Information

    If your personal information changes (such as your zip code), or if you no longer desire our service, we will try to provide a way to correct, update or remove from our database the personal information that you provided to us. This can be done within Member Services or by emailing us at service@chuckandeddies.com

  6. Choice/Opt-out

    We give you the opportunity to 'opt-out' of having your personal information used for purposes not directly related to the Site at the point where we ask for the information. For example, during registration, you will be asked if you want to receive information from Chuck and Eddie's, our partners and affiliates or other select companies. If you do not want us to use your name and email address for marketing or special promotions, just make sure the appropriate boxes are not checked. If you change your mind later, you can visit the Member Services at any time to change your selection. As a member, you are not able to unsubscribe from service announcements, which contain important information about our services.

    Please note that Chuck and Eddie's is not responsible for removing information from third-party lists with which you previously authorized us to share your contact information.

  7. Notification of Changes

    If we decide to change the Policy, we will post those changes on this page so our visitors are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you via email. You will have a choice as to whether or not we use your personal information in this different manner. We will not use your personal information in a manner that is different than stated at the time of collection without receiving your written or email permission.

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